RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lollipopoflovedesigns@gmail.com. Please note that returns will need to be sent to an address in Western Australia at your cost

If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at lollipopoflovedesigns@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we may evaluate and address the issue.

All sale items are accepted in the condition they are sold in at the time of purchase and are not covered under the refund and returns policy.

Refunds

We will notify you once we’ve received and inspected your returned item/s to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lollipopoflovedesigns@gmail.com

Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. Please contact Lollipop pf Love Designs customer service for assistance.